FAQ's

What payment methods do you accept?
We accept all major credit and debit cards, PayPal, and other secure payment methods at checkout.

When will my order ship?
Orders are processed within 2–3 business days (Monday to Friday, excluding holidays).

How long does delivery take?

UK: 5–7 business days via Evri or Royal Mail

EU: 5–10 business days

Rest of World: 7–14 business days

Will I receive tracking information?
Yes, tracking details will be emailed once your order ships. You can also track your order directly on our website.

Do you ship internationally?
Yes, we ship worldwide. Customs duties and taxes may apply and are the customer’s responsibility.

Can I return an item?
Yes, returns are accepted within 14 days of receiving your order.

What are the return conditions?
Items must be unused, in original packaging, with tags, and proof of purchase.

Are there restocking fees for returns?
No, we do not charge restocking fees.

How do I request a return?
Contact us at support@roxbey.com  or Call Us Now on +44 7492 608971 to initiate a return.

What if my item is damaged or incorrect?
Please contact us immediately so we can make it right.

When will I receive my refund?
Refunds are issued within 10 business days once the return is approved and processed.